RETURN POLICY: All orders come with a 48 hour inspection allowance for damage or discrepancies only. After 48 hours of delivery or receipt of goods all sales become final. All offers noted as “Final Sale” or “Specials ” are sold as is, no returns, refunds, or exchanges.
If the item you have ordered is damaged, contact us immediately upon receipt via e-mail. In the event that a suitable replacement is not available in stock, a merchandise credit less shipping cost will be issued for use on a future purchase.
All merchandise returns are handled on a case by case basis and must be submitted in writing and be approved by management. In the event of a merchandise return, Buyer is responsible for all shipping charges plus a 30% restocking fee, which is non-refundable. By placing an order with My Fashion Guru via phone, email, or website you agree to these terms and conditions.
Our specific terms of a merchandise return are:
All returns must be reported via written e-mail to My Fashion Guru within 2 days of receipt.
Returned items must be unused and undamaged. We carefully inspect returned items upon receipt before issuance of refunds, credits, or exchanges.
Merchandise should be properly packed and insured with the return carrier for the full purchase price and shipped via traceable means. (UPS, FedEx, USPS, etc.)
Absolutely no walk-in return/replacement service will be accepted.
Pick up/call tag service is not available for return merchandise.
All returns subject to a 30% restocking fee, which is assessed to the value of the product.
Please send returns to us insured for the full purchase value using a traceable shipping method such as UPS. Merchandise should be carefully packaged to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with a note included about the merchandise displaying the original order number and appropriate Return Merchandise Authorization (RMA) number on the package. To obtain a RMA number for your order, please e-mail us. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages displaying an invalid or expired RMA number will not be accepted.
NOTE: Please allow up to five (5) business days for us to process your return.
My Fashion Guru is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
We are not responsible for any losses in the mail while returning returned merchandise.
Any item that we suspect of being used will be refused and returned.
Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
We do not issue refunds on the shipping cost initiated through the return of merchandise.
All orders changed from Pending to Processing are confirmed orders in our system. Any cancellations during our warehouse 7-10 business day lead time will incur a 30% cancellation fee. Refusal and/or non-delivery of a shipment is subject to a 30% restocking fee and payment of all shipping costs.
Thank you for honoring our policies.